Boost Mobile first
impressions August 13th, 2010
After
being with ATT for 24 years, and noticing their service never quite
improved, I was interested in Sprint service, especially when they are
coming out with the new 4G service here in Columbus, later this year.
I'll be able to get faster service on my cell phone that I do with a
dedicated T1 at my office, for a fraction of the price.
Sprint
owns Boost Mobile, and I was hoping to use a cell phone for 1 month to
see how good the coverage area was for the cell phone service. I use
the cell phone a lot in business. ATT has an "All Over" network, and
they do. The good rate and high speed do me no good if I have no
service.
My brother had a Boost Mobile phone, so I got it from
him and attempted to add time to it by buying 1 month of
unlimited service for $50. Unlimited everything: phone,
texting,
web browsing, etc. I went back to the office, and proceeded to try to
activate the phone with the new "Re Boost" card, which did not work,
because it was already activated by my brother. His time ran out, and I
took it to the Sprint store to activate it. They couldn't do it,
because they did not have access to the Boost system, for some reason.
So I had to cal my brother and get access to his account to add the
time. Success!!!
So things looked ok until I tried to call my
wife on her cell phone, and it rang busy. Calling my cell phone, it
worked fine, and they are both on the same plan!!!!
So I looked
up Boost on the Internet to ask a question, and all I could find was a
form to fill out. The form required me to give to anyone who reads the
e-mail, access to the phone account. Name, phone number, address, cell
phone number, account access code, etc. This was a bot much to ask a
simple question, so I hunted around for a customer service number,
which I called. After going through the proper menus, I was directed to
instructions on how to add time to my account, which had nothing to do
with the menu selection, of asking for help on the account.
I
then called the Sprint store, and they stated they could do nothing,
and had no idea of why I couldn't call my wife. After some discussion,
I told them I would call the president of Boost Mobile.
I looked
up corporate headquarters and found 2 phone numbers: both had a
recording stating they no longer used that line and go to the web site.
My
first impression is that Boost needs to fire a few phone support
people. If you call their number they give you and end up where you
weren't going, then the guys who programmed the selections need to be
fired. I realize that everyone makes mistakes, but in a menu selection
system where your customers are calling, I expect the menus to be
thoroughly tested before deployed. It is just too important. I also
expect phone numbers on the web site to be accurate and work, or
forward you to the correct place. The information necessary to get an
answer should not be so intrusive.
A day later, and my phone now
works ok. I have made and received calls at various places, with some
calls being broken up. The called party suggested it might be their
phone, not my Boost. My wife can even get calls from me.
I'll update my review as I find more.
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Contact Info:
work 614-851-1100
email:
eplurib@earthlink.net
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Charlie Morrison
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